Terms & Conditions

CUSTOMER TERMS & CONDITIONS

Last updated on 20th NOVEMBER 2025

These VDrive terms and conditions ("Customer Terms") shall operate as a binding agreement between you and VDrive that will govern your use of our Site, Services, documents, material and intellectual property (hereinafter collectively referred to as "Offerings") which are owned, controlled and this document is an electronic record in terms of Information Technology Act, 2000 and rules thereunder as applicable and the provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.

By accessing or using any or all of the Offerings, or by clicking on the 'I Accept' button on the Application, you signify that you have read, understood and agree to be bound by these Customer Terms. If you do not agree with any part or all of these Customer Terms, please do not access or use the Offerings, or do not click on the 'I Accept' button on the Application.

For the purposes of these Terms of Use, "we", "our" and "us" shall mean the VDrive and "you" and "your", shall mean a user of the Offerings ("Customer").

Your acceptance of the Customer Terms shall be deemed to include your acceptance of the privacy policy available at https://www.vdrive.online/privacy-policy.php .

1. DEFINITIONS

All defined and capitalized terms in these Customer Terms will have the meaning assigned to them hereinbelow or shall have the meaning as ascribed elsewhere in these Customer Terms:

1.1. Account - shall mean the account created by the Customer on the Site for availing the Services provided by VDrive.

1.2. Additional Fee - shall mean to include without limitation, any toll duty, inter-state taxes, which is not a part of the Fare but is payable to any third party / governmental authorities for undertaking the Booking under Applicable Laws.

1.3. Applicable Laws - shall mean and include all applicable statutes, enactments, acts of legislature or parliament, laws, ordinances, rules, by-laws, regulations, notifications, guidelines, policies, directions, directives and orders of any governmental authority, tribunal, or a court of India.

1.4. Application - shall mean the mobile application 'VDrive' updated by VDrive from time to time.

1.5. Booking - shall mean request for provision of Service by the Customer, facilitated through the Site or via telephonic request at the call centre of VDrive.

1.6. Convenience & Site Fee - shall mean the fee payable by the Customer to VDrive for the Service i.e., for availing the technology services offered by VDrive. Convenience and Site Fee shall be chargeable on every booking made through the Site. The Convenience and Site Fee shall be exclusive of all applicable taxes on the Convenience and Site Fee, if any.

1.7. Cancellation Fee - shall mean the Fare and Convenience Fee payable towards cancellation of a Booking by a Customer in terms of Clause 10 of these Customer Terms.

1.8. City of Operation - shall mean a city in which the Customers and TPSPs avail and render the various Services respectively. For clarity, the services rendered by the TPSPs and availed by the Customers shall be in the same city.

1.9. Customer - shall mean a person who has an Account on the Application.

1.10. Customer Data - shall have the meaning ascribed to it in Clause 6 of these Customer Terms.

1.11. Driver - shall mean a TPSP who have opted to enlist themselves with VDrive to offer their Services within the City of Operation. The drivers are screened and trained prior to being listed as a driver on the VDrive platform. At no point can the driver represent himself to be an employee of VDRIVE TRANSIT SOLUTIONS PRIVATE LIMITED.

1.12. VDrive - shall mean technology based electronic platform service by VDrive TRANSIT SOLUTIONS PRIVATE LIMITED a company incorporated under the provisions of the Companies Act, 2013 and having its corporate office at 107,G Block 9 th st, Sector G, Anna Nagar East Chennai, Tamil Nadu-600102, which expression shall, unless it be repugnant to the context or meaning thereof, be deemed to mean and include all its successors, affiliates and permitted assigns.

1.13. E-Wallet - shall mean a pre-paid instrument, which can be used to make payments.

1.14. Fare - shall mean such amount in Indian Rupees, may comprise one or more of the following components: (a) minimum fare; (b) base fare; (c) night charges; (d) extra per kilometre charges; (e) extra per minute charges; (f) Convenience & Site Fees; (g) VD Secure Fee; (h) Cancellation Fee; (i) past dues; (j) waiting charges; (k) and (l) applicable taxes.

1.15. Force Majeure Event - shall mean any event arising due to any cause beyond the reasonable control of VDrive.

1.16. Registration Data - shall mean and may include the present, valid, true and accurate name, email ID, phone number and such other information as may be required by VDrive from the Customer from time to time for registration on the Site.

1.17. Service(s) - means the facilitation of services including driving services, Vehicle servicing and Vehicle wash services as the case may be offered by VDrive through the Site or via a telephonic request at the call centre of VDrive, within the City of Operation.

1.18. Site - shall mean the Application, the Website, or any other software that enables the use of the Application or such other URL as may be specifically provided by VDrive.

1.19. Total Booking Fee - shall mean and include the Fare and Additional Fee, and taxes as may be applicable from time to time.

1.20. TPSP - shall mean a Third-Party Service Provider including a Driver, a wash executive or any operator associated with us, offering Services within the City of Operation as requested by the Customer.

1.21. Vehicle - shall mean the Customer's 'motor cab' as defined under the Motor Vehicles Act, 1988.

1.22. Website - shall mean the website https://www.vdrive.online operated by VDrive.

2. ELIGIBILTY

2.1. You represent and warrant that you have the legal capacity and authority to agree to and accept these Customer Terms on behalf of yourself and any person you purport to represent, being either a company, partnership firm, sole proprietorship or any other organization, and access the Offerings on its behalf as a result of being duly authorised by way of necessary corporate action, as may be prescribed statutorily and/or under the charter documents of such entity.

2.2. You shall not access and/or use the Offerings if you are not competent to contract under the Applicable Laws.

2.3. Persons under the age of 18 (eighteen) years shall use the Offerings only under strict guidance and supervision of their parents/legal guardians.

3. REGISTRATION AND ACCOUNT

3.1. You understand and acknowledge that you can register on the Site only after complying with all requirements under this Clause 3 and by entering your Registration Data.

3.2. You shall ensure that the Registration Data provided by you is accurate, complete, current, valid and true and is updated from time to time. We shall bear no liability for false, incomplete, old or incorrect Registration Data provided by you. We reserve the right to suspend or terminate your Account with immediate effect and for an indefinite period, if we have a reason to believe that the Registration Data or any other data provided by you is incorrect or false, or that the security of your Account has been compromised in any way, or for any other reason at our sole discretion.

3.3. Upon completing the registration process, you will be provided with a Customer identification code, password or any other piece of information, as part of our security procedures. You must treat such information as confidential, and you must not disclose it to any third party. You are solely responsible and liable for any use and misuse of your identification and password and for all activities that occur under your login name and password. Your Account cannot be transferred, assigned or sold to a third party. We shall not be liable for any loss that you may incur as a result of a third party else using your Account, either with or without your knowledge.

3.4. Except for the Registration Data or any other data submitted by you during the use of any Service offered through Site ("Permitted Information"), VDrive does not want you to, and you should not, send any confidential or proprietary information to VDrive on the Site or otherwise, unless required by Applicable Laws. In accepting these Customer Terms, you agree that any information or materials that you or individuals acting on your behalf provide to VDrive other than the Permitted Information will not be considered confidential or proprietary. You shall promptly inform VDrive on any change in the information provided by you.

3.5. It is your responsibility to check to ensure that you download the correct application for your device. We are not liable if you do not have a compatible mobile device or if you download the wrong version of the application for your mobile device. We reserve the right to terminate the Services, and the use of the application should you be using the Service on an incompatible or unauthorized application or device as the case maybe.

3.6. You are allowed to open only one Account in association with the Registration Data provided by you.

3.7. In case, you are unable to access Your Account or have become aware of any unauthorized use of Your Account, please inform us at care@vdrive.in and make a written request for blocking your Account. We will not be liable for any unauthorized transactions made through Your Account prior to the expiry of 72 (seventy-two) hours after you have made a request in writing for blocking Your Account.

4. PROVISION OF SERVICES

4.1. The Site permits you to avail any or all Services offered by TPSPs. The Site allows you to send a request through VDrive to TPSP. The TPSP has sole and complete discretion to accept or reject each request for Service. If the TPSP accepts a request, VDrive notifies you and provides information regarding the TPSP - including TPSP name, telephone contact details of the TPSP and such other details as VDrive may determine.

4.2. VDrive shall procure reasonable efforts to bring you into contact with a TPSP, subject to the availability of TPSP in or around your location at the moment of your request for such Services.

4.3. You may not be able to access or use the Offerings during: (a) planned downtime for upgrades and maintenance to the Site, of which we will use commercially reasonable efforts to notify you in advance; (b) during any unavailability caused by circumstances beyond our reasonable control, such as, any events of force majeure; or (c) due to unavailability of a TPSPs. VDrive is not liable for any inconvenience caused by your inability to access or use the Offerings.

4.4. By using the Offerings, you further agree that:

4.4.1. You will only use the Service or download the Application for your sole, personal use and will not resell or assign it to a third party.

4.4.2. Your use of the Offerings is lawful and must comply with all Applicable Laws.

4.4.3. You will not use an Account linked to another person other than you without appropriate authorization.

4.4.4. Your use of the Offerings must be only for purposes that are consistent with the spirit and intended purpose of the Offerings.

4.4.5. Your use of the Offerings must not infringe the legal rights of any other person, including but not limited to intellectual property rights, proprietary rights, privacy, publicity and personality rights.

4.4.6. You use of the Offerings shall not be used with any action, device, software or routine that could directly or indirectly, interfere (or attempt to interfere) with the proper working of the Offerings.

4.4.7. You will provide VDrive with such information and documents which VDrive may reasonably request.

4.4.8. You will only use an authorized network to avail the Service.

4.4.9. You are aware that when requesting Services, whether by message, via Site or calling the call centre of VDrive, standard messaging charges, data charges, voice charges, as applicable, of the Your and Our phone network service providers, will apply.

4.4.10. You are aware of and shall comply with the Information Technology Act, 2000 and the rules, regulations and guidelines notified thereunder.

4.5. VDrive reserves the right to immediately terminate the Service and the use of the Application in the event of non-compliance with any of the above requirements.

4.6. In many cases, we provide services of third parties, or our Services in conjunction with that of third parties. In those cases, we provide such Services subject to the terms, conditions and limitations imposed by those third parties, which shall also be binding on You. If those third parties change, suspend or stop providing such services, we may similarly change, suspend or stop providing the Services to you without notice. We may nevertheless endeavour to provide such a Service in another way or by using another third party. You shall have no claims against us in this regard. You authorise Us to provide any of Your Personal Information (as defined below) to those third parties to the extent that it may be necessary to enable us and the third parties to provide the services to you. To the extent that there is a conflict between the third party's terms and conditions and these Customer Terms, these Customer Terms, with regard to VDrive, will prevail.

4.7. If you engage in any illegal activities or any other action prohibited under these Terms or Applicable Law, you shall be liable to pay a fine to us and we shall also have the right to terminate the Booking. In the event you fail to pay fine after the completion of the Booking, we may at our discretion, take such steps as may be available to us under Applicable Law and you shall also be blacklisted as a result of non-payment of the fine and in such event, your Account may be terminated by VDrive.

4.8. We reserve the right to reject or refuse any third-party service used by you in conjunction with our Service.

4.9. VDrive will be entitled to enter into any tie-up in terms of joint-venture or otherwise with any other institution engaged in the business of providing services analogous and/or similar to those herein contained. In such case, depending upon the modality and the mechanism as may be devised, you will be provided with the Services by VDrive jointly and/or severally with the party/ies in joint venture. You hereby give Your irrevocable consent and permission to such a tie-up. In the event of such a tie-up, the terms and conditions herein contained will, mutatis mutandis, become applicable in respect of such tie-up arrangement.

5. PROMOTIONS AND ADVERTISEMENT

5.1. You agree to receive information regarding services, discounts, and promotions from VDrive or its authorized representatives via SMS or email to your registered mobile number or email ID. You may opt out of receiving such communications at any time by visiting the link provided on the Site.

5.2. You acknowledge that advertising is integral to the provision of these services, and VDrive may display advertisements as part of the services. Subject to applicable laws, VDrive may periodically send promotional materials via email, SMS, WhatsApp, or other channels about its own services or those of its advertisers. Such communications will not be considered spam or unsolicited communication, subject to Applicable Laws.

6. USE OF CUSTOMER DATA

6.1. As between you and the Company, all rights, title and interest in and to any information made available to us by you ("Customer Data"), is owned by you.

6.2. You hereby grant to VDrive, a worldwide, non-exclusive, irrevocable, perpetual and royalty-free to access, copy, use, transfer, download, and process the Customer Data to provide the Offerings to you. We shall have the right to sublicense, assign, or transfer such licenses at our discretion.

6.3. VDrive WILL BE ENTITLED TO PROCESS AND TRANSFER CUSTOMER DATA AS AND WHEN IT DEEMS FIT, AND IT MAY STORE OR TRANSFER YOUR CUSTOMER DATA TO A SERVER OUTSIDE INDIA OR THE COUNTRY WHERE YOU ARE LOCATED IN ORDER TO PERFORM VDrive'S OBLIGATIONS UNDER THESE CUSTOMER TERMS.

7. CONFIRMATION OF BOOKING

7.1. VDrive shall, upon receiving the Booking request from you in the manner set out above, proceed to confirm or decline the Booking based on the availability of TPSPs at the pickup time, which shall be informed to you vide an SMS or email. In the event the Booking is confirmed, you shall check the Booking details including but not limited to pick up time and pick up place, and if there are incorrect details given by you, the same needs to be informed to us immediately by calling our call centre.

7.2. You shall bear the consequences and damages for any delay that may be caused to you due to your failure to check the confirmation SMS or email or failure to inform VDrive of the incorrect details immediately.

8. FEES

8.1. VDrive shall provide an estimate of the Fare to you at the beginning of every Booking. Such an estimate provided by VDrive may be subject to change on account of several factors and shall be different to the actual Fare levied at the end of ride. The Customer shall pay the actual total Fare shown at the end of the ride in accordance with terms mentioned herein.

8.2. You understand and accept that the Total Booking Fare including the applicable taxes, shall be payable by you to VDrive immediately upon completion of the ride. Any difference arising at the end of the Booking from the estimate shall be payable by you to VDrive immediately upon completion of the ride.

8.3. Convenience Fee & Site Fee charged by VDrive towards the platform services provided by VDrive, shall be determined and amended at the sole and absolute discretion of VDrive. You shall be required to pay such Additional Fee, which will form part of the receipt of the Total Booking Fare.

8.4. You shall be required to pay such Cancellation Fee in terms of Clause 7, which will form part of the receipt of the Total Booking Fee.

8.5. In addition to the Total Booking Fee, You may be required to pay such other charges incurred by you during the Booking in cash, which are not included in the receipt of the Total Booking Fee.

8.6. VDrive shall provide a receipt of the Total Booking Fees payable by you at the end of the Booking, however, separate tax invoices may be raised by the TPSPs for Additional Fee, and the Site & Convenience Fee raised by VDrive shall be provided to you on request, if such fees are not included in the aforesaid Total Booking Fees. You may raise a request for a copy of the invoices from the Support page.

8.7. All applicable taxes in respect of the Fare, Site & Convenience Fee, Additional Fee, Cancellation Fee shall be borne and payable by you to the TPSPs or VDrive, as the case may be.

8.8. You shall choose to pay the Total Booking Fee by the modes of payment available to you by VDrive on the Site, in addition to cash payment to the Driver after the completion of the ride.

8.9. In the event of a default or failure to pay the Total Booking Fee for any reason by you: (i) VDrive may restrict you from booking a new ride through the Site until the outstanding Total Booking Fee in respect of the previous ride(s) has been paid by you; (ii) You agree and acknowledge that VDrive shall recover any outstanding monies payable by you for ride(s) in respect of which Total Booking Fee has not been paid; and (iii) You will be responsible, and must pay, for all costs incurred by VDrive (including costs for which VDrive may be contingently liable) in any attempt to collect any monies owed by you to VDrive's TPSPs under these Customer Terms including debt collection agent costs, repossession costs, location search costs, process server costs and reasonable attorney fees.

9. METHOD OF PAYMENT

9.1. You may choose to pay the Total Fare payable by You, in cash directly to the TPSP upon completion of the booking, only if the chosen method of payment is Cash or in such other case the Application may permit you to pay Cash.

9.2. You will be required to provide relevant payment details including UPI/Credit Card/Debit Card /Net Banking details ("Card Details") to process payment of the Total Booking Fee and you authorize VDrive, and any other entity authorized by VDrive for providing payment gateway/processor services ("Payment Processor") to access the Card details for processing the payment of Total Booking Fee. In this respect, it is clarified that the Payment Processor whose services are utilized for the purposes of the Site shall be compliant with Payment Card Industry - Data Security Standard (PCI-DSS) or such other standard as notified by the relevant authority from time to time. By using the services of the Payment Processor, you understand and agree to the terms and conditions of such Payment Processor as may be issued by the Payment Processor from time to time.

9.3. Your authorization to the Payment Processors:

9.3.1. permits VDrive and the Payment Processor to debit or credit the bank account or debit/credit card account associated with your payment details.

9.3.2. permits VDrive and the Payment Processor to use your Card Details for the processing of transactions initiated by you by accessing your Account.

9.3.3. is subject to the Applicable Laws and will remain in effect as long as you maintain an Account. If You delete Your Card Details or Account, VDrive or the Payment Processor will not be able to process any further transactions initiated by you; and

9.3.4. is subject to any other terms and conditions of the Payment Processor specified through the Application, SMS or other methods from time to time.

9.4. VDrive offers you the facility of making an online payment through an e-wallet, i.e, VD Money ("Wallet") which is powered by a third-party payment processor ("Wallet Service Provider").

9.4.1. You may avail the services of the Wallet, upon successful registration and creation of an Account on the Site, unless restricted by Applicable Law or internal policies of VDrive.

9.4.2. The currency of issue of the Wallet shall be Indian Rupees (INR).

9.4.3. You can reload the Wallet by using only those modes of payment as enabled by us and as permitted under Applicable Law. These payment modes may be revised by us from time to time at our sole discretion.

9.4.4. When You opt to load money into Your Wallet, you will be required to provide certain information ("Payment Details") for the purpose of reloading. You acknowledge and agree that by providing such Payment Details, you authorise us or any third party appointed for such purpose, to reload your Wallet.

9.4.5. The Payment Details you provide must be true, complete, current and accurate and we do not bear any liability for the consequences if you provide false, incomplete or incorrect Payment Details.

9.4.6. Subject to the payment mode made available to you by us, you hereby represent and warrant that you are legally and fully entitled to use any debit card, credit card, bank, UPI or any other mode that you may use to load funds into Your Wallet. We shall not be held responsible in case you don't have sufficient funds or authorised access to use such payment modes to load your Wallet.

9.4.7. You hereby agree that, for the purpose of fraud prevention and security of the Wallet operations, we have the right to reduce and/or modify the re-loading limits and such other limits as may be prescribed in relation to your Wallet. Please visit our Site regularly and read these Customer Terms to be updated of any changes. You can also visit the RBI website for further details on the PPI Master Directions.

9.4.8. You hereby authorize us to hold, receive and disburse funds in your Wallet in accordance with any payment instructions we receive from you.

9.4.9. All transactions shall be subject to: (i) the amount of the outstanding balance existing in the Wallet at the time of initiating a transaction, (ii) the RBI Regulations, including any variations in the prescribed limits, and/or (iii) any other limits/ conditions as may be prescribed by us from time to time.

9.4.10. In case of any suspicious transactions, VDrive may also impose such other security measures as it deems fit, to ensure that the balance in the Wallet is not misused, wrongfully diverted etc. VDrive will, on a best-efforts basis, try and intimate you of any such measures/ restrictions. Please contact customer care in case of any queries in this regard.

9.4.11. Wallets are not and shall not be used as a domestic remittance service. You may not withdraw and/or redeem (for cash) any outstanding balance in the Wallet, unless otherwise expressly provided by Us. You may not transfer Your Wallet Account to any third party.

9.4.12. In the event that no transaction is carried out on Your Wallet consecutively for a period of 1 (one) year, or any other time limit as may be prescribed under Applicable Laws, your Wallet will be made inactive and the balance will be deemed to have lapsed. Once your Wallet is made inactive, it can be reactivated only after completing the applicable due diligence process.

9.4.13. Wallet services are being offered as a service using mobile phones, mobile application, including the Application by using SMS and may also be offered by other methods as intimated by us to Customers from time to time. However, different mobile service providers may have different restrictions / limitations in their packages offered to their mobile subscribers. VDrive is not responsible for any such limited service offering from any mobile service provider or for such differences in between any two or more such providers. You may be charged a fee for using SMS and mobile services by your mobile operator, and VDrive is not responsible for such charges.

9.4.14. VDrive does not permit, facilitate or allow online gambling, remittance services or any other activity prohibited under Applicable Law on the Site and payments for the aforesaid activities on or through the use of the Site and/or the Wallets.

9.4.15. E-Wallet money will not be applicable on bookings made through the phone or while the Customer is not logged into his/her Account on the Site.

9.4.16. The processing of payments, in connection with your use of the E-Wallet will be subject to the terms, conditions, and privacy policies of the Wallet Service Provider that VDrive engages for the purpose.

9.4.17. VDrive will not be responsible for any errors by the Wallet Service Provider in any manner and any dispute arising out of such errors shall be directly settled between You and the Wallet Service Provider. Further, even in the case of Wallet payments, all Additional Fees shall have to be paid by you in cash, to the authority or person concerned or if already paid by the TPSP, to the TPSP.

9.4.18. When You choose to make an E-Wallet payment, VDrive shall collect the Total Booking Fare or any part of the Total Booking Fare on behalf of the Driver/ TPSP who will be responsible for providing such Services.

9.4.19. E- Wallet is a Closed System Payment Instrument as defined by RBI. This payment instrument is issued by VDrive, for use for services provided by VDrive only. These instruments do not permit cash withdrawal or redemption.

9.5. Any payment related issue, except when such issue is due to an error or fault in the Site, shall be resolved between you and the Payment Processor. VDrive shall not be responsible for any unauthorized use of your Wallet during or after availing the Services on the Site.

9.6. You agree that use of certain promo codes/ vouchers may result in different charges for the same Services and shall not have a bearing on charges applied to you unless the promo codes/vouchers have been specifically made available to you.

10. REFUNDS

10.1. Subject to these Customer Terms, the Total Fare paid by you is final and non-refundable, unless otherwise determined by VDrive. If any amount paid by you is fully or partially refundable for any reason, such amounts will be refunded to you by VDrive to the same account from which the payment was made or if the same could not be processed successfully then as vouchers to be used in the Application.

10.2. Any payment processing-related issue not caused by an error or fault with the Application must be resolved by you and the relevant Payment Processor.

10.3. In the event that you desire a refund on any amount that has been debited from your Wallet account please email care@vdrive.online and make a refund request clearly explaining the circumstances of Your refund request.

10.4. Where we determine that a refund request is valid, we shall make reasonable efforts to honour the refund request and return the requisite funds to your Wallet, subject to Applicable Laws.

10.5. Please note that RBI Regulations do not permit Us to refund any balance by way of cash redemption for the funds existing in Your Wallet to You.

10.6. In case Your Wallet is erroneously loaded/ reloaded, after assessing the validity of the written request from You or at our sole discretion, we may process to credit the funds to the same source from where these were received, subject to Applicable Laws and policies.

10.7. We will make reasonable efforts to respond to your refund request at the earliest. Please note that we will not be responsible for delays, which may be caused by any third parties such as banks and merchants, on whom we rely on while processing your refund request, or for any delay caused in the case of any Force Majeure events which are beyond Our reasonable control. Therefore, we bear no liability for the processing of the refund requests.

11. CANCELLATION POLICY

11.1. You agree and acknowledge that you may cancel your request for the Services at any point of time subject to a Cancellation Fee as explained below:

11.2. The Cancellation fee will be charged if:

11.2.1. you cancel after five (5) minutes after the TPSP is allotted or

11.2.2. a TPSP cancels after waiting at your location for more than ten (10) minutes.

11.3. Notwithstanding the foregoing, if the TPSP is delayed by more than five (5) minutes to pick you, you will not be charged any Cancellation Fee.

11.4. You shall be notified of the applicable Cancellation Fee in advance whenever you attempt to cancel a booking/service request. The notification shall be on the Site.

11.5. VDrive shall provide a receipt of the Cancellation Fee, if any, payable by you for every cancellation in terms of the clause above for such cancellations, however, separate invoices raised by the TPSPs for the Cancellation Fee, and VDrive for the Site & Convenience Fee on cancellations shall be provided to you on request. You may raise a request for a copy of the invoices from the Site.

11.6. The Cancellation Fee shall be payable by you at the completion of your subsequent Booking.

11.7. The mode of payment of the Cancellation Fee shall be in terms of Clause 9 of these Customer Terms.

11.8. Cancellation Terms and Conditions available at https://www.vdrive.online/refund-policy.php. The Cancellation Fee shall be exclusive of all applicable taxes on the Cancellation Fee, if any.

12. REPRESENTATIONS AND WARRANTIES

12.1. By using our Services, you represent and warrant that:

12.2. The information you provide to VDrive is accurate and complete.

12.3. You acknowledge and understand that VDrive Services are only available for private Vehicles for non-commercial purposes within the City of Operation.

12.4. You have the legal right and authority to possess and operate the Vehicle when engaging our Services and you confirm that the said Vehicle is in good operating condition and meets the industry safety standards and all applicable statutory requirements for a motor vehicle of its kind.

12.5. You will be solely responsible for any and all liability which results from or is alleged as a result of the condition of your vehicle, your lack of legal compliance, including, but not limited to, personal injuries, death and property damages.

12.6. You will be solely responsible for the full functionality of your Vehicle. If your Vehicle fails to function (electrical, mechanical or other) in any way while the Services are being availed of by you, you will be responsible for all storage fees, roadside assistance, alternate transportation and repair of any kind and neither VDrive nor the TPSP shall be responsible in any manner whatsoever.

12.7. You have the legal right to designate the Driver as your agent and delegate actual authority to the Driver to operate your vehicle and make decisions on your behalf for the purposes of providing Services offered through the VDrive platform.

12.8. You have an insurance policy covering the Vehicle you use when engaging our Services and coverage amounts in such insurance policy is consistent with Applicable Laws for the operation of your Vehicle to cover any anticipated losses related to your participation in the Services or the operation of your vehicle by the Driver. In the event of a motor vehicle accident, you will be solely responsible for compliance with any Applicable Law and for all necessary contacts with your insurance provider. Other than any personal criminal liability attached to the Driver, you will be solely responsible for all consequences arising out of the use of the Service or the Driver. In any event VDrive shall have no responsibility or liability on this account whatsoever.

12.9. You are required to remain with your Vehicle at all times and must not leave it unattended with TPSP. VDrive shall not be held liable for any actions by TPSPs, including but not limited to personal use or misuse of your Vehicle, in your absence.

12.10. You specifically authorize us to use, store or otherwise process your 'Sensitive personal data or information' (as such term is defined in Information Technology (Reasonable security practices and procedures and sensitive personal data or information) Rules, 2011) in order to provide the Services to you. Subject to applicable law all information provided to us by you shall be deemed to be our information to use as we desire.

12.11. You will not smoke or drink or smoke in the Vehicle during the provision of Services.

12.12. You will obey all Applicable Laws related to the matters set forth herein and will be solely responsible for any violations of the same.

13. CUSTOMER RELATIONSHIP MANAGEMENT

13.1. All issues, opinions, suggestions, questions and feedback while availing our Services shall be communicated to us through email care@vdrive.in. In case of a Booking booked on our Application, you shall be required to rate the Booking after its termination.

13.2. You agree to be fair, accurate and non-disparaging while leaving comments, feedback, testimonials or reviews on or about the Bookings or Services.

13.3. Any issue needs to be reported within twenty-four (24) hours of the happening of the issue, failing which, such issue will not be addressed by us.

13.4. Any issue reported on channels other than the above may be addressed by VDrive only on a best-effort basis. VDrive takes no liability for inability to get back on other channels.

13.5. VDrive shall endeavour to respond to your issues within 2 (two) working days of your reporting the same and endeavour to resolve it at the earliest possible. It is hereby clarified that issues are resolved on severity basis, and certain issues may be resolved earlier than the other. However, VDrive shall not be liable for any damages or losses in the event you are not satisfied with any such resolution.

14. APPLICATION LICENSE

14.1. Subject to your compliance with these Customer Terms, VDrive grants you a limited, revocable, non-exclusive, non-transferable and non-sub licensable license to download and install a copy of the Application on a single mobile device that you own or control and to run such copy of the Application solely for your own personal use and to use the Site.

14.2. You shall not (i) license, sublicense, sell, resell, transfer, assign, distribute or otherwise commercially exploit or make available to any third party, the Service or the Application in any way; (ii) modify or make derivative works based upon the Service or Application; (iii) create Internet 'links' to the Service or 'frame' or 'mirror' any Site on any other server or wireless or Internet-based device; (iv) reverse engineer or access the Application in order to (a) design or build a competitive product or service, (b) design or build a product using similar ideas, features, functions or graphics of the Service or Site, or (c) copy any ideas, features, functions or graphics of the Service or Site, or (v) launch an automated program or script, including, but not limited to, web spiders, web crawlers, web robots, web ants, web indexers, bots, viruses or worms, or any program which may make multiple server requests per second, or unduly burdens or hinders the operation and/or performance of the Service or Application.

14.3. You shall not, on the Application: (i) send spam or otherwise duplicative or unsolicited messages in violation of Applicable Laws; (ii) send or store infringing, obscene, threatening, libellous, or otherwise unlawful or tortious material, including material harmful to children or violative of third party privacy rights; (iii) send or store material containing software viruses, worms, trojan horses or other harmful computer code, files, scripts, agents or programs; (iv) interfere with or disrupt the integrity or performance of the Site, or Service or the data contained therein; or (v) attempt to gain unauthorized access to the Site, the Application or Service or its related systems or networks.

14.4. VDrive will have the right to investigate and prosecute violations of any of the above to the fullest extent of the law. VDrive may involve and cooperate with law enforcement authorities in prosecuting users who violate these terms. You acknowledge that VDrive has no obligation to monitor your access to or use of the Site, Service or Posted Content, but has the right to do so for the purpose of operating the Site and Service, to ensure your compliance with these Customer Terms, or to comply with Applicable Laws. VDrive reserves the right, at any time and without prior notice, to remove or disable access to any content that VDrive, at its sole discretion, if it considers any activity done by you, to be in violation of this Clause 14 or otherwise harmful to the Site, the Service or Application.

15. CONTENT POSTED BY CUSTOMERS

15.1. VDrive may accept posting of any notes, messages, e-mails, photos, drawings, profiles, opinions, ideas, images, videos, audio files or other materials or information by you on the Site ("Posted Content"). You represent that you have obtained all permissions and consents required to post the Posted Content and such Posted Content complies with all requirements of this Clause 15.

15.2. VDrive shall not in any manner be responsible for or endorse the Posted Content.

15.3. You agree that when posting Posted Content, you will not:

15.3.1. Publish, post, upload, distribute or disseminate any inappropriate, profane, defamatory, infringing, obscene, indecent or unlawful topic, blasphemous, pornographic, libellous, invasive of another's privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful material or information.

15.3.2. Upload files that contain software or other material protected by intellectual property laws (or by rights of privacy or publicity) unless you own or control the rights thereto or have received all necessary consents.

15.3.3. Upload files that contain viruses, corrupted files, or any other similar software or programs that may damage the operation of another's computer.

15.3.4. Advertise or offer to sell or buy any goods or services for any business purpose, unless prior written approval is obtained from the Site.

15.3.5. Conduct or forward surveys, contests, pyramid schemes or chain letters.

15.3.6. Download any file posted by another user that you know, or reasonably should know, cannot be legally distributed in such manner.

15.3.7. Falsify or delete any author attributions, legal or other proper notices or proprietary designations or labels of the origin or source of software or other material contained in a file that is uploaded.

15.3.8. Deceive or mislead the addressee about the origin of a messages or communicate any information which is grossly offensive or menacing in nature.

15.3.9. Restrict or inhibit any other Customer from using and enjoying the Site.

15.3.10. Violate any code of conduct or other guidelines which may be applicable for any particular Posted Content.

15.3.11. Harvest or otherwise collect other Customers' Data, including e-mail addresses, without their consent.

15.3.12. Threaten the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign states, or public order or causes incitement to the commission of any cognizable offence or prevents investigation of any offence or is insulting any other nation.

15.3.13. Violate any Applicable Laws or regulations including the Information Technology Act, 2000 and the rules, regulations and guidelines notified thereunder.

16. INTELLECTUAL PROPERTY OWNERSHIP

16.1. VDrive alone (and its licensors, where applicable) shall own all right, title and interest, including all related intellectual property rights, in and to:

16.1.1. the Offerings and any suggestions, ideas, enhancement requests, feedback, recommendations.

16.1.2. text, graphics, user interfaces, visual interfaces, photographs, trademarks, logos, sounds, music, artwork and computer code; or

16.1.3. any derivative works derived from Customer Data.

16.2. Third party trademarks may appear on the Site and all rights therein are reserved to the registered owners of those trademarks. For use of any third party's intellectual property, you need to get permission directly from the owner of such intellectual property for any use.

16.3. These Customer Terms do not constitute a sale and do not convey to you any rights of ownership in or related to the Site, or the Services, or any intellectual property rights owned by VDrive. You shall be solely responsible for any violations of Applicable Law and for any infringement of any intellectual property rights caused by use of the Services or the Site.

16.4. You may use information on the Site purposely made available by VDrive for downloading from the Site, provided that you:

16.4.1. do not remove any proprietary notice language in all copies of such documents and make no modifications to the information;

16.4.2. use such information only for your personal, non-commercial informational purpose and do not copy or post such information on any networked computer or broadcast it in any media; or

16.4.3. do not make any additional representations or warranties relating to such information.

17. LINKS

17.1. If permitted by VDrive, you may establish a hypertext link to the Site, provided that the link does not state or imply any sponsorship or endorsement of your site by us. You must not use on your site or in any other manner, any VDrive trademarks or service marks or any Content belonging to VDrive and appearing on the Site, including any logos or characters, without our express written consent. You must not frame or otherwise incorporate into another third-party website or present in conjunction with or juxtaposed against such a website any of the content or other materials on the Site without our prior written consent.

18. THIRD PARTY PRODUCTS

1.1. The Offerings may include other third-party software and/or applications ("Third Party Products"). The Third-Party Products are not under the control of the Company and the Company has no responsibility or liability for any Third-Party Products, its contents, business, products and services, including without limitation any link contained in a Third-Party Product, or any changes or updates to a Third-Party Product.

1.2. As part of your usage of the Offerings, you may have access to certain Open-Source Software (as defined below). The Company has the right to permit your use of such software as envisaged under these Terms of Use. You can derive access to the licenses governing such Open-Source Software by accessing support centre. In the event of any conflict between these Customer Terms and the license terms of any Open-Source Software, the latter shall prevail. If for any reason, the Company ceases to have the rights to use such Open-Source Software or if the Company deems it appropriate, the Company will substitute such software with functionally equivalent software. For the purposes hereof, the term "Open-Source Software" means open-source software as defined by the Open Source Initiative (http://opensource.org) or the Free Software Foundation (http://www.fsf.org) that is made available to you as part of our Offerings, under license terms applicable to such software.

19. CONFIDENTIALITY

19.1. "Confidential Information" means any proprietary and non-public information, or any information pertaining to the products, services, or operations of a party ("Disclosing Party") provided to or accessed by the other party ("Receiving Party"). Confidential Information includes without limitation: (i) access keys, login credentials provided by the Disclosing Party (ii) technical or business information, past, present and future research, products (prototype or otherwise), sales and marketing techniques and plans, financial information, information related to customers, vendors, price lists, pricing policies, advertising strategies, information concerning the Disclosing Party's employees; (iii) intellectual property whether registered, unregistered, pending registration, registrable or otherwise; and (iv) materials, drawings, specifications, techniques, models, data, manuals, documentation, processes, procedures, algorithms, equipment, know-how. Confidential Information does not include information which (a) is or becomes public knowledge without any breach of this Agreement by the Receiving Party; (b) is documented as being known to the Receiving Party prior to its disclosure by the Disclosing Party; (c) is independently developed by the Receiving Party without reference to the Confidential Information of the Disclosing Party; or (d) is obtained by the Receiving Party from a third party.

19.2. Protection and Use of Confidential Information. The Receiving Party agrees to protect and preserve the Confidential Information as confidential, using at least a reasonable degree of care. The Receiving Party agrees not to use the Confidential Information for any purpose except to perform its obligations and to exercise its rights under this Agreement.

19.3. Disclosure to Representatives. The Receiving Party may disclose the Confidential Information received to its directors, officers, employees, agents, advisors, or contractors (collectively, "Representatives"), provided that such Representative has a 'need to know' the Confidential Information for the performance of this Agreement and such Representative is bound by confidentiality obligations at least as restrictive as those contained herein. The Receiving Party will at all times remain responsible for any violations of this Agreement by any of its Representatives.

19.4. Non-Disclosure to Third Parties. The Receiving Party will not disclose the Confidential Information to any third party, other than its Representatives, without the prior written consent of the Disclosing Party.

19.5. Legally Compelled Disclosure. If the Receiving Party is legally compelled to disclose any of the Confidential Information, it will provide the Disclosing Party prompt prior written notice of such requirement so that the Disclosing Party may seek a protective order or other appropriate remedy and/or waive compliance with the terms of this provision; the Receiving Party shall also extend reasonable cooperation with the Disclosing Party in this regard. In any event, the Receiving Party shall furnish only that portion of the Confidential Information which is legally required to be disclosed and will use commercially reasonable efforts to ensure that confidential treatment will be afforded such disclosed portion of the Confidential Information.

20. PERSONAL DATA

20.1. We will take every reasonable effort not to share any of the Payment details, Registration Data or other personal information (collectively, "Personal Information") you provide us, except as required under RBI Regulations and Applicable Laws, or to the extent necessary for Us to implement any payment instructions we receive from you or as per the terms of the our privacy policy which can be found on our Site. Please read our privacy policy for further details regarding the use of your Personal Information. We will bear no liability for the consequences in any event where your Personal Information has been willingly or inadvertently shared by you with any third party.

20.2. Customers are advised to refrain from exchanging personal contact information (such as phone numbers, addresses, or email IDs) with Third-Party Service Providers (TPSPs) outside the VDrive platform, or from engaging TPSPs directly for services that bypass the VDrive platform, regardless of whether the initial connection was made through VDrive.

21. INDEMNIFICATION

21.1. By accepting these Customer Terms and by accessing or/and using the Service, You agree that you shall defend, indemnify and hold VDrive, their affiliates, their licensors, and each of their officers, directors, other users, employees, attorneys and agents harmless from and against any and all claims, costs, damages, losses, liabilities and expenses (including attorneys' fees and costs) arising out of or in connection with: (a) your violation or breach of any term of these Customer Terms or any Applicable Law, whether or not referenced herein; or (b) your violation of any rights, including intellectual property rights of any third party, including the TPSPs.

22. LIABILITY

22.1. The information, recommendations and/or Services provided to You on or through the Site, the Application and VDrive call center are for general information purposes only and does not constitute advice. VDrive will reasonably keep the Site and its contents correct and up to date but does not guarantee that (the contents of) the Site is free of errors, defects, malware and viruses or that the Site is correct, up to date and accurate.

22.2. VDrive shall not be liable for you missing trains/flights/events/exams/delays or other time sensitive commitments as the Service is dependent on many factors not in VDrive's control. You must create Your Booking after taking into account the check-in time, traffic and weather conditions, political rallies, natural calamities, traffic barricades, car breakdowns and other un-expected delays.

22.3. VDrive shall not be liable for any damages resulting from the use of or inability to use the Offerings, including damages caused by wrong usage of the Site, error in call centre number, network issues, malware, viruses or any incorrectness or incompleteness of the Information or the or Application.

22.4. You shall take full responsibility of your items and luggage during the provision of Services. In case of lost items inside the Vehicle during the journey, VDrive will try to locate the items on a "best effort" basis but is not responsible for the same in case of loss or damage to the same. If You lost any goods from the Vehicle or have any complaint in respect of the Services or the use of the service, You have to inform VDrive of the same in writing within 24 (twenty four) hours of using the Services of VDrive. In the event it is found, You shall be informed about the VDrive office from where You can collect it after 3 (three) working days from the date You were informed. VDrive however shall not be responsible for delivering the same back to you. If requested, VDrive may deliver the misplaced item/s back to you after 3 (three) working days from the date You were informed, subject to the place of delivery being twenty (20) kms from the VDrive office. VDrive shall charge you a flat fee of Rupees five hundred (Rs. 500) for such delivery.

22.5. VDrive is not responsible for filing FIRs, petitions, or any legal actions against TPSPs in cases of misconduct, theft, illegal activity, damage caused to the Vehicle during the provision of Services by a TPSP and/or any other wrongful acts committed by TPSPs. VDrive's responsibility is limited to providing necessary documentation and records related to TPSPs that are maintained by VDrive. It is the sole responsibility of the Customer to initiate and pursue any legal action, and all related costs must be borne by the Customer. VDrive may offer assistance with legal formalities as requested by the authorities, however, VDrive is not liable for any legal fees or costs incurred by the Customer in pursuing such claims.

22.6. In the event of any damage caused to the Vehicle during the provision of Services by a TPSP, theft, misconduct, and/or unlawful activity by a TPSP (third-party service provider) enlisted on our VDrive platform at the Customer's premises, VDrive shall not be held responsible for any resulting damages or losses. The Customer must report such incidents to VDrive within 12 hours of the occurrence. While VDrive will make every reasonable effort to assist the Customer in resolving such issues, including providing necessary documentation for legal support, VDrive does not assume liability for the actions of third-party service providers. The responsibility for filing any legal claims or complaints against the TPSP with the nearby police station or court lies solely with the Customer, who must use the documentation provided by VDrive. VDrive may offer assistance with legal formalities as requested by the authorities; however, VDrive is not liable for any legal fees or costs incurred by the Customer in pursuing such claims.

22.7. VDrive does not assure the complete sustainability of its Service and shall not be held responsible or liable for the same, in any manner.

22.8. VDrive shall not be responsible for any loss of communication / information of status update and benefits under the program. All this information will be sent on mobile number and/or email ID registered with VDrive. VDrive will not be responsible for appropriateness of mobile or email or any other communication medium. You shall be responsible for immediately reporting the errors, if any, occurred in the information sent to You regarding booking confirmation.

22.9. IN NO EVENT SHALL VDRIVE BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES OR FOR ANY DAMAGES WHATSOEVER, WHETHER BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY OR OTHERWISE, EVEN IF VDRIVE HAS BEEN ADVISED OF THE POSSIBILITY THEREOF.

22.10. IN ADDITION, AND WITHOUT LIMITING THE FOREGOING, TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL VDRIVE's AGGREGATE LIABILITY ARISING OUT OF OR IN CONNECTION WITH THESE CUSTOMER TERMS OR THE SERVICES RENDERED HEREUNDER, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE, PRODUCT LIABILITY, OR OTHER THEORY), WARRANTY, OR OTHERWISE, EXCEED THE AMOUNT OF RS. 1000/- (RUPEES ONE THOUSAND ONLY).

22.11. If Applicable Law does not permit the exclusion of certain warranties or the limitation or exclusion of liability, the scope and duration of such warranty exclusions and the extent of the liability of VDrive shall be the minimum permitted under Applicable Law.

22.12. VDrive shall not be liable for any communications, arrangements, agreements, disputes, losses, or damages arising from any interactions between Customers and TPSPs that occur outside the VDrive platform, including but not limited to services availed, payments made, or any misconduct, whether or not the introduction was made via the platform. Customers engaging in such off-platform interactions do so at their own risk and in violation of VDrive’s policies, which may result in suspension or termination of their access to the platform.

23. TERM AND TERMINATION OF LICENSE AGREEMENT

23.1. Unless terminated in accordance with this Clause 23, the Customer Terms between VDrive and you are perpetual in nature upon downloading the Application and for each Booking booked through the Site.

23.2. You are entitled to terminate the Customer Terms at all times by deletion of Your Account, thus disabling the use by You of the Site. You can close Your Account at any time by following the instructions on the Site.

23.3. VDrive is entitled to terminate the Customer Terms at all times and with immediate effect (by disabling Your use of the Site and the Service) if You: (a) violate or breach any term of these Customer Terms, or (b) in the opinion of VDrive, misuse the Application or the Service. VDrive is not obliged to give notice of the termination of the agreement in advance. After termination VDrive will give notice thereof in accordance with these Customer Terms.

23.4. Termination of these Customer Terms will not prejudice accrued rights of either VDrive or you.

23.5. Clauses 12 (Representations and Warranties), 14 (Application License), 15 (Contents posted on Site/ Application), 16 (Intellectual Property Ownership), 21 (Indemnification), 22 (Liability), 23 (Term and Termination), 27 (Notice) and 28 (Applicable Law and Dispute Resolution), and such other provisions which are intended to survive the termination, shall survive the expiry/termination of these Customer Terms in accordance with their terms.

24. DISCLAIMER

24.1. You agree that VDrive is merely an electronic platform to facilitate aggregation of TPSPs and does not in any manner provide various services. VDrive does not endorse, advise or recommend you to avail the Services of any TPSPs. VDrive also does not guarantee or provide assurance in respect of the behaviour, actions or data of the Customers posted on the Site.

24.2. We do not authorize anyone to make a warranty on our behalf and you shall not rely on any statement of warranty as a warranty by Us.

24.3. VDrive and their representatives, officers, employees, agents and contractors shall not be liable for any loss, damage, claim, expense, cost (including legal costs) or liability arising directly or indirectly from Your use or non-use of the Service or the Site, or your reliance upon the Service or the information contained upon the Site (whether arising from VDrive or any other person's negligence or otherwise).

24.4. This Site, Application and all content on the Site and the Application are provided on an "as is" basis without warranties of any kind, either express or implied, including without limitation warranties of title or implied warranties of merchantability or fitness for a particular purpose. You acknowledge, by Your access of the Site and/or Application, that Your access of the Site and/or Application and availing of Services is at Your sole risk, that You assume full responsibility for Your access and use of the Site and/or Application, and that VDrive shall not be liable for any damages of any kind related to Your access and use of this Site and/or Application.

24.5. All images, audio, video and text in the Site and/or Application are only for illustrative purposes. None of the models, actors or products in the images, if any is endorsing the Services in any manner. Any resemblance of any matter to anybody or anything is purely unintentional and/or coincidental.

24.6. You understand and acknowledge that VDrive disclaims and shall disclaim all representations and warranties to the Customer, of any kind, whether express or implied as to condition, suitability, quality, merchantability and fitness for any purposes in respect of any and Services offered by the Driver through the Site.

25. TERMS AND CONDITIONS FOR VD SECURE - VEHICLE DAMAGE PROTECTION PLAN:

25.1. VD Secure Vehicle Damage Protection Plan ("VD Secure") will be applicable only to the trips booked through VDrive Site. The cover under this plan starts when the Driver boards the VDrive's Customer Vehicle and lasts till the Customer ends the VDrive trip. The maximum coverage period is from the start to the end time of the trip.

25.2. Assets Covered: Vehicle of Customer driven by the Driver assigned by VDrive for the particular trip.

25.3. Coverage: The sum assured displayed in the app at the time you choose VD Secure, or the actual repair bill, whichever is lower, will apply in the event of any damages during provision of Services.

25.4. Claim Approval: The approval of your claim is at the sole discretion of the insurer, based on the documents you submit. VDrive has no influence over the claim approval process, aside from ensuring the timely submission of the documents you provide to VDrive.

25.5. General Conditions:

25.5.1. Written notice within three (3) days of any event should be given that may give rise to a claim under VD Secure, in accordance with the claims procedure under VD Secure. Any claims initiated after three (3) days of the event shall be rejected by VDrive.

25.5.2. Repair invoice needs to be uploaded within fifteen (15) days from the date of invoice upload request by VDrive. If the repair invoice is uploaded after fifteen (15) days of the upload request, such claims shall be rejected by VDrive.

25.5.3. All claims made under VD Secure will be subject to the applicable deductible, any sub-limits and the availability of the sum coverage.

25.5.4. VD Secure does not cover any contractual and consequential liability, except as covered in the Plan or coverage mentioned by VDrive to its Customer.

25.5.5. The geographical limit for VD Secure is India and such VD Secure is non-transferable.

25.6. Special Conditions:

25.6.1. The maximum period of coverage is twelve (12) hours for local trips, twenty-four (24) hours for one-way outstation trips and thirty-six (36) hours for outstation trips.

25.6.2. Only visible, external and accidental damages to the Vehicle are covered under VD Secure.

25.6.3. Damages occurred during the trip will only be eligible for the claim.

25.6.4. Repairs from GST authorized service centres will only be eligible for the claim.

25.6.5. Any loss occurring due to normal wear and tear of the Vehicle will not be eligible for a claim.

25.6.6. Any form of mechanical or electrical breakdown, failure of chassis, or body parts, or breakage due to rusting or other weather conditions will not be considered for a claim.

25.6.7. Replacement of parts as a result of normal wear and tear, such as spark plugs, belts, brake pads and brake shoes, brake discs, clutch disc/pressure plate, filters, wiper blades, bulbs, fuses, brushes, hoses, Tire / tube, battery, audio system, audio video navigation (AVN), catalytic converter, silencer / exhaust pipe will not be covered.

25.6.8. Damage to Tyres, Electrical equipment, or Electronics will not be covered.

25.6.9. Rubber parts like Wheel Cylinder kit, all doors weather-strips/beadings & A/C "O" rings, Clutch cable, Accelerator cable, Speedometer cable & Tail Door Opener cable, leakage of A/C refrigerant will not be covered.

25.6.10. Normal aging, deterioration or rusting of plated parts, paint coat, rubber parts, upholstery and soft trim, etc will not be covered.

25.6.11. Interior / exterior trim, accessories, exhaust systems and normal wear and tear of any other component will not be covered.

25.6.12. Vehicles without valid motor vehicle insurance will not be covered.

25.7. Exclusions:

25.7.1. Fraud or criminal activity on the part of the Customer or the beneficiary.

25.7.2. Loss resulting from detention or confiscation of Vehicle by customs or other Government or public authorities.

25.7.3. Any failure of the Vehicle to operate as a result of problems with respect to mechanical and electrical failures.

25.7.4. Loss arising due to any unlawful or illegal activities including criminal acts or acts of war or the insured equipment is used with permission of the bonafide beneficiary having knowledge of such facts.

25.7.5. Consequential loss of any kind or description.

25.7.6. Liability to any party of any nature including but not limited to liability of authorized service centre to other parties.

26.7.8. Loss or damage as a result of manufacturing defect in the Vehicle owing to which an insured equipment fails to operate.

26.7.9. Loss or damage that is covered by a supplier, dealer or factory warranty.

25.7.10. Any loss to the vehicle if the ownership of the insured equipment is transferred Any consequence arising from war, war like operations (whether war declared or not), act of foreign enemy, hostilities, civil war, rebellion, insurrection, civil commotion, military usurped power, seizure, capture, confiscation, arrest, restraints and or detainment by order of the Indian Government or any other authority.

25.7.11. Intentional overloading of the insured equipment. Loss or damage due to any experiments or tests and/or alterations resulting into any abnormal conditions.

25.7.12. Loss or damage to accessories of whatsoever nature.

25.7.13. Loss or damage caused by any third party. Such damages need to be claimed through the vehicle insurance of the Customer.

25.7.14. Commercial or yellow board vehicles are not eligible for the insurance.

25.7.15. Loss or damage caused to any third party. Such damages need to be claimed through the vehicle insurance of the Customer.

26. NOTICE

26.1. VDrive may give notice by means of a general notice on the Service or Application, or by electronic mail to Your email address or a message on Your registered mobile number, or by written communication sent by regular mail to Your address on record in VDrive account information.

26.2. You may contact VDrive by electronic mail at Our email address legal@vdrive.online or by written communication sent by regular mail to Our address at 107,G Block 9th st, Sector G,ANNA NAGAR EAST CHENNAI, TAMIL NADU 600102.

27. ASSIGNMENT

27.1. You shall not assign your rights under these Customer Terms without prior written approval of VDrive. VDrive can assign its rights under the Customer Terms to any of its affiliates.

28. APPLICABLE LAW AND DISPUTE RESOLUTION

28.1. These Customer Terms are subject to the laws of India. Any dispute, claim or controversy arising out of or relating to these Customer Terms or the breach, termination, enforcement, interpretation or validity thereof or the use of the Site, the Service or the Application (collectively,"Disputes") the parties shall attempt to settle the same amicably, through negotiation and consultation at such offices of VDrive as VDrive may designate.

28.2. In the event the dispute is not resolved internally between after at least 30 (thirty) days of negotiation, in good faith, the same shall be subject to binding and final arbitration in accordance with the Arbitration and Conciliation Act, 1996 as amended from time to time or in case the Arbitration and Conciliation Act, 1996 is no longer in force, as per any law relating to arbitration in force at the time of such reference. The reference shall be made to a sole arbitrator mutually appointed by VDrive and you. The place of the arbitration shall be Chennai, Tamil Nadu, unless otherwise mutually agreed by VDrive and you in writing.

28.3. Subject to the above, any Dispute will be subject to the exclusive jurisdiction of courts in Bangalore, India.

29. MODIFICATION OF THE SERVICE AND CUSTOMER TERMS

29.1. VDrive reserves the right, at its sole discretion, to modify or replace, in part or full, any of these Customer Terms, or change, suspend, block, discontinue or restrict your use to all or any feature of the Service or Application at any time.

29.2. VDrive shall not be required to notify you of any changes made to these Customer Terms.

29.3. The revised Customer Terms shall be made available on the Site. You are requested to regularly visit the Site to view the most current Customer Terms. You can determine when VDrive last modified the Customer Terms by referring to the "Last Updated" legend above.

29.4. It shall be your responsibility to check these Customer Terms periodically for changes. VDrive may require you to provide your consent to the updated Customer Terms in a specified manner prior to any further use of the Site and the Services. If no such separate consent is sought, your continued use of the Site, following the changes to the Customer Terms, will constitute your acceptance of those changes. Your use of the Site and the Services is subject to the most current version of the Customer Terms made available on the Site at the time of such use.

30. FORCE MAJEURE

30.1. We shall not be liable for any failure to perform any obligations under these Customer Terms, if the performance is prevented, hindered or delayed by a Force Majeure event and in such case our obligations under these Customer Terms shall be suspended for so long as the Force Majeure event continues.

31. INVALIDITY OF ONE OR MORE PROVISIONS

31.1. The invalidity of any term of these Customer Terms shall not affect the validity of the other provisions of these Customer Terms. If and to the extent that any provision of these Customer Terms is invalid, or is unacceptable in the given circumstances, a provision shall apply between the parties instead that is acceptable considering all the circumstances, taking into account the content and the purpose of these Customer Terms.

32. CONFLICT

32.1. In the event of any contradiction or inconsistency between these Customer Terms and any other agreement executed between you and VDrive, the terms of these Customer Terms shall prevail unless the exception has been expressly agreed to in writing by making reference to the relevant Clause sought to be modified under this Customer Terms.